How Wintera collects, uses, stores, and shares your information.
Wintera (“Wintera,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide to us. This Privacy Policy explains how Wintera collects, uses, stores, and shares information when you visit our website, request a quote, communicate with us, create an account, use our services, or otherwise interact with Wintera.
By using Wintera’s website or services, you acknowledge the practices described in this Privacy Policy.
Wintera may collect information that you voluntarily provide to us, including:
We may also collect certain information automatically when you use our website or services, including device information, browser type, IP address, pages visited, approximate location, timestamps, and other website usage information.
For purposes of providing snow removal services, Wintera may also collect or generate property-related information such as driveway characteristics, property dimensions, service areas, route information, estimated service times, and other information necessary to prepare quotes or perform services.
Wintera may use personal information to:
If you provide your mobile phone number and expressly consent to receive SMS communications from Wintera, we may send text messages related to your interactions with Wintera.
These messages may include:
Message frequency may vary. Message and data rates may apply.
You may opt out of receiving SMS messages at any time by replying STOP to a Wintera message. You may reply HELP for assistance.
SMS consent is not a condition of purchasing Wintera services.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. SMS opt-in information and consent will not be sold, rented, or shared with third parties for their own marketing purposes.
Wintera may share information with telecommunications and technology service providers when necessary to deliver SMS communications on our behalf. These providers are permitted to process the information only as necessary to provide those services.
Wintera does not sell your personal information.
We may disclose information to service providers and business partners that perform services on our behalf, including providers involved with:
These providers may access information only as reasonably necessary to perform services for Wintera and subject to applicable contractual and legal requirements.
We may also disclose information when reasonably necessary to comply with law, respond to lawful government requests, protect Wintera’s rights or property, prevent fraud or misuse, protect the safety of customers, workers, or others, or in connection with a merger, acquisition, financing, reorganization, or sale of all or part of our business.
Wintera may use third-party technology providers to operate portions of its services.
For example, Wintera may use third-party telecommunications providers, including Twilio, to facilitate SMS communications.
Wintera may also use third-party mapping, payment, hosting, analytics, weather, property-data, or other technology services.
These third parties maintain their own privacy and security practices. Wintera encourages users to review the privacy policies of services they interact with where appropriate.
Snow removal services require Wintera to collect and process service addresses and property information.
We may use service addresses to determine service availability, generate quotes, identify property characteristics, organize customers into service routes, provide directions to service personnel, and document completed services.
Where applicable, Wintera may obtain property-related information from publicly available sources or third-party data providers.
For workers, contractors, or authorized users of Wintera's operational systems, location information may be processed when necessary for routing, dispatch, service verification, safety, timekeeping, or operational purposes, subject to applicable law and appropriate notice.
If you make a payment through Wintera, payment information may be processed by a third-party payment processor.
Wintera may receive transaction information such as payment status, transaction amount, payment date, and limited payment-method information. Full payment card information may be handled directly by the applicable payment processor rather than stored by Wintera.
Wintera may use cookies and similar technologies to operate the website, remember preferences, understand website usage, improve performance, maintain security, and provide functionality.
You may be able to control cookies through your browser settings. Disabling certain cookies may affect website functionality.
Wintera retains personal information for as long as reasonably necessary to provide services, maintain business records, comply with legal obligations, resolve disputes, enforce agreements, and protect our business.
Retention periods may vary depending on the type of information and the reason it was collected.
Wintera uses reasonable administrative, technical, and organizational safeguards designed to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.
However, no internet transmission, electronic storage system, or security measure can be guaranteed to be completely secure.
Depending on applicable law and your relationship with Wintera, you may request that we:
Certain information may need to be retained for legitimate business, contractual, security, or legal purposes.
To submit a privacy request, contact Wintera at support@wintera.us.
Wintera's services are not directed toward children under the age of 13, and we do not knowingly collect personal information from children under 13.
If we learn that personal information from a child under 13 has been collected improperly, we will take reasonable steps to delete it.
Wintera's website may contain links to third-party websites or services.
Wintera is not responsible for the privacy practices, security, or content of third-party websites. We encourage users to review the privacy policies of third-party services before providing personal information.
Wintera may update this Privacy Policy periodically to reflect changes to our services, technology, business practices, or legal requirements.
When changes are made, the updated policy will be posted on our website and the “Last Updated” date above will be revised.
Your continued use of Wintera after an updated Privacy Policy becomes effective constitutes acknowledgment of the revised policy to the extent permitted by applicable law.
If you have questions, concerns, or requests regarding this Privacy Policy or Wintera's privacy practices, please contact:
Wintera
Attn: Privacy / Customer Support
Email: support@wintera.us
Website: wintera.us