The terms governing your use of Wintera’s website, quotes, and snow removal services.
These Terms & Conditions (“Terms”) govern your access to and use of the Wintera website, communications, software, customer services, quotes, and snow removal services provided by Wintera (“Wintera,” “we,” “us,” or “our”).
By accessing the Wintera website, requesting or accepting a quote, creating an account, scheduling service, or otherwise using Wintera’s services, you agree to these Terms.
If you do not agree to these Terms, you should not use Wintera’s services.
Wintera provides technology-enabled snow and ice management services, which may include:
Specific services provided to a customer will depend on the service selected, accepted quote, property, location, weather conditions, and availability.
Wintera may use employees, independent contractors, subcontractors, or other authorized service providers to perform services where permitted by law.
You must be at least 18 years old and legally capable of entering into a binding agreement to purchase Wintera services.
By requesting or purchasing service, you represent that you are authorized to request snow removal services for the property provided.
Customers may request quotes through the Wintera website, SMS, customer support, or other approved Wintera channels.
Quotes may be generated using information including:
Wintera may use automated systems, mapping information, third-party property data, or other technology to assist in generating quotes.
A quote does not guarantee service until it has been accepted by the customer and confirmed by Wintera.
Wintera reserves the right to correct a quote when inaccurate or incomplete property information materially affects the cost or scope of service.
Customers agree to provide accurate and complete information when requesting or purchasing services.
This includes providing the correct service address and notifying Wintera of conditions that could reasonably affect service, including unusual property configurations, restricted access, gates, construction, hidden obstacles, or other hazards.
Wintera is not responsible for service problems resulting from inaccurate or incomplete information supplied by the customer.
By accepting a Wintera quote or purchasing service, you authorize Wintera and its authorized personnel to enter the portions of the property reasonably necessary to perform the requested services.
This authorization includes reasonable access to driveways, sidewalks, walkways, and other areas included within the accepted service.
Snow removal services are inherently dependent upon weather and operating conditions.
Wintera does not guarantee an exact arrival or completion time unless expressly stated otherwise in writing.
Estimated service times may change because of:
Wintera will make reasonable efforts to complete accepted services within the applicable service window.
Wintera may organize customers into optimized service routes.
Route order may be determined by geography, road conditions, snowfall, service priority, operational efficiency, accessibility, customer service level, or other factors.
Customers acknowledge that their position within a route may vary between snow events.
Estimated arrival times are estimates and are not guarantees.
Customers are responsible for keeping service areas reasonably accessible.
Vehicles, trailers, garbage containers, toys, decorations, hoses, extension cords, temporary structures, low objects, landscaping features, or other obstructions may prevent portions of a property from being serviced.
Wintera may skip an area when performing service would create an unreasonable safety risk or risk of property damage.
Customers should clearly identify unusual or difficult-to-see objects that could be damaged by snow removal equipment.
Snow removal involves equipment operating over surfaces that may be covered or obscured by snow.
Wintera will use reasonable care when performing services. However, Wintera is not responsible for ordinary wear or damage resulting from pre-existing, improperly installed, deteriorated, loose, hidden, or snow-covered property conditions to the extent permitted by law.
Examples may include damaged pavement, loose pavers, deteriorated asphalt, uneven concrete, gravel displacement, hidden landscape edging, or objects concealed beneath snow.
Nothing in these Terms excludes liability that cannot legally be excluded under applicable law.
Snow removal does not guarantee that a property will be completely free from snow, ice, or slippery conditions.
Weather conditions may cause snow or ice to accumulate or reform after service has been completed.
Unless specifically included in the purchased service, salting, deicing, or ice treatment is not included in standard snow removal.
Customers remain responsible for exercising reasonable caution when walking or driving on winter surfaces.
Customers agree to pay all charges associated with services they authorize.
Prices and applicable fees will be presented before purchase or acceptance whenever reasonably practicable.
Wintera may use third-party payment processors to securely process transactions.
By providing a payment method, you represent that you are authorized to use that payment method and authorize applicable charges associated with your selected services.
Cancellation eligibility may depend on whether a service has already been scheduled, dispatched, or performed.
Wintera may limit or deny refunds after personnel have been dispatched or service has begun.
If Wintera cannot perform a paid service, Wintera may issue a refund, account credit, or other appropriate resolution depending on the circumstances.
Any specific cancellation or refund policy displayed when purchasing a service will also apply.
Customers may choose to receive SMS communications from Wintera.
By providing your mobile phone number and affirmatively opting in to SMS communications, you consent to receive text messages from Wintera relating to your interactions with Wintera.
Messages may include:
Message frequency varies. Message and data rates may apply.
Consent to receive SMS messages is not a condition of purchase.
You may opt out at any time by replying STOP. After opting out, you may receive a final confirmation message indicating that you have been unsubscribed.
For assistance, reply HELP or contact support@wintera.us.
Wireless carriers are not responsible for delayed or undelivered messages.
Wintera may use third-party telecommunications providers to deliver SMS messages.
Wintera does not sell or rent SMS opt-in information.
Mobile information and SMS consent information will not be shared with third parties or affiliates for their own marketing or promotional purposes.
Information may be provided to telecommunications providers and other vendors when necessary to operate Wintera's messaging service.
Wintera's collection and use of personal information is further described in the Wintera Privacy Policy.
By using Wintera's website or services, you consent to receiving service-related communications electronically, including through email, SMS where separately authorized, or through Wintera's website or application.
You are responsible for maintaining accurate contact information.
If Wintera provides customer accounts, customers are responsible for maintaining the confidentiality of their login credentials and for activity occurring through their accounts.
Customers should immediately notify Wintera if they believe their account has been accessed without authorization.
Wintera may suspend or terminate accounts that are used fraudulently, unlawfully, or in violation of these Terms.
You may not use Wintera's website, communication systems, or services to:
Wintera may restrict or terminate access for violations of these Terms.
Wintera may rely upon third-party services for telecommunications, payments, mapping, weather information, hosting, analytics, property information, and other technology.
Wintera is not responsible for interruptions or failures caused solely by third-party systems outside Wintera's reasonable control.
Wintera does not guarantee that service will be available at every property or geographic location.
Wintera may establish, modify, expand, or reduce service areas based on operational capacity.
Wintera may decline or discontinue service when a property presents unreasonable safety, accessibility, operational, or legal concerns.
Wintera will not be responsible for delays or failure to perform caused by circumstances outside its reasonable control, including severe weather, natural disasters, governmental actions, road closures, utility failures, telecommunications outages, labor disruptions, emergencies, or similar events.
To the maximum extent permitted by applicable law, Wintera will not be liable for indirect, incidental, special, consequential, or punitive damages arising from the use of Wintera's website or services.
Any limitation contained in these Terms applies only to the extent permitted by applicable law.
Nothing in these Terms is intended to waive or limit rights that cannot legally be waived or limited.
To the extent permitted by law, you agree to indemnify and hold Wintera harmless from claims, damages, liabilities, and reasonable expenses resulting from your misuse of Wintera's services, violation of these Terms, violation of applicable law, or provision of information you were not authorized to provide.
Wintera's website, software, branding, logos, designs, text, graphics, systems, and other original content are owned by or licensed to Wintera and are protected by applicable intellectual property laws.
You may not copy, reproduce, distribute, modify, or commercially exploit Wintera intellectual property without written authorization.
Wintera may modify these Terms periodically.
Updated Terms will be posted on the Wintera website with a revised “Last Updated” date.
Material changes may also be communicated through other reasonable methods when required by applicable law.
These Terms are governed by the laws of the State of Illinois, without regard to conflict-of-law principles, except where applicable law requires otherwise.
Any dispute relating to these Terms or Wintera's services will be handled in accordance with applicable state and federal law.
If any provision of these Terms is determined to be invalid or unenforceable, the remaining provisions will remain in effect to the fullest extent permitted by law.
These Terms, together with the Wintera Privacy Policy, accepted quotes, service-specific terms, and other agreements presented during the purchase process, constitute the applicable agreement between you and Wintera regarding your use of the services.
Questions regarding these Terms or Wintera services may be directed to:
Wintera
Attn: Customer Support
Email: support@wintera.us
Website: wintera.us
For SMS assistance, reply HELP to a Wintera text message or contact support@wintera.us.